It does not matter what FAQ's I input and train. It just will not answer the questions.

After training this thing, I litterally copy and paste the question from the FAQ section and post it to the bot. It just will not answer any questions. It has the answer right there, and just replies over and over it does not know. What is with this service. It used to work, and everytime I come back it just sucks. What is going on with this site. Its seems useless. What am I doing wrong.