Discussions

**Subject: Request for Assistance Regarding Issues with My Botsonic Chatbot** Dear Botsonic Technical Support Team, I have been using the Botsonic platform for about 3 months, and I’ve created a personalized chatbot. I was generally satisfied, and the chatbot was answering user queries without issues. However, for the past week, I’ve been facing serious issues, negatively impacting my user experience. The problems are as follows: 1. The system frequently responds in English or other languages, even though I expect answers in Turkish. 2. I’ve been receiving an error message stating that the bot has been disabled due to inactivity for 7 days. However, this issue sometimes resolves itself temporarily, only to reappear again later. The error message is as follows: "We apologize for any inconvenience caused. The bot you are attempting to access has been inactive for the past seven days and has subsequently been disabled. To resume functionality, please retrain your bot. Thank you for your understanding." Even though new user queries have been submitted and some have been answered, I continue to face the same issue despite trying from multiple devices (both PC and mobile). I had no issues before, and I urgently request your assistance in resolving this. I have attached a screenshot of the error message. I would greatly appreciate your feedback and a prompt solution to this problem. <https://bot.writesonic.com/share/bot/4a2ed1c8-677a-4b60-8ff4-ba93bf0426f2> Best regards, [Dursun AYDIN ] [[email protected]](mailto:[email protected]) ***

Hi, I want to create a chatbot for internal use. The source for the chatbot is (amongst others) content from a fenced wordpress website. As Botsonic does not provide an API connection as a source, we need to submit a sitemap. As Botsonic is a scraper and not a "wordpress-user" we need to to bypass the logged in user restriction. We can do that based in the IP adress. The IP adress the crawler uses, seems to change. Is there a list of IP adresses of ranges that are used? And can you provide me with that list?

Sorry, our AI is recharging at the moment. Please get in touch with the humans. After upgrading to the paid version, maybe just a coincidence, but still annoying. The problem has existed for 24 hours and I need support

I don't need 2 users and pay $40. Is there a plan that's only 1 user and perhaps cheaper?

I am on a plus plan what are the limitations with sitemap size for indexing? I am getting limited correct answers for my web app. Please let me know.

I have configured everything step by step which is requird and added javascript code in my website as per suggested in the document but still chat bot is not showing in my website. we are using dotnetnuke website.

I have configured everything step by step which is requird and added javascript code in my website as per suggested in the document but still chat bot is not showing in my website. we are using dotnetnuke website.

Hi! Even though I added the domain name under managed domains, the chatbot is not showing up and giving the error "hostname not allowed".

I have to show product wise chat bot along with Image representation and short video if applicable. is it possible? I need to use your bot in my service support web site. will that help for us and I need to discuss about commercials also with whome should I contact?

How can we collect the information - if the user's query was solved or not with out bot responses. And can we get unsolved queries to our support email? <br>