Discussions

I cannot delete my documents on the sources of the bot

I cannot delete my documents on the sources of the bot

I am unable to delete a PDF source file for a bot. Whenever I select delete, I get an error message, "Internal Backend Server Error."

I've added multiple documents to train the bot. But I don't see the contents of my documents in the aswers to my test questions. How can I be sure the content I trained it with is being used by it to answer questions? Thanks

why were all my youtube links rejected for training?

I have been unable to get in contact with anyone in this company for over 16 hours now, rendering the integration process of my bot onto WhatsApp pointless, I need the tokens generated by Botsonic to finish off the process. Does anyone know how to contact the support team? Any direct email that I can use?

I've created a Botsonic help-bot which is working really well. We manually check the INBOX to follow up when the bot is unable to provide a satisfactory answer and to do this we obviously need to record the user's name and email. Our product is a Windows Desktop application and we are hosting the bot in a Webview2 component on a WIndows form, which works great. The question is: given that we already know the current user's name and email (since they're logged in to our system)... is there any way we can provide that information to the page BOT without the user having to enter it again? Presently we just point the Webview2 control to the URL of our bot - i.e. in the format: <https://bot.writesonic.com/share/bot/xxx-xxx-xxx> Can we pass in a query string to identify the user, or is there anything way to acheive this? Many thanks!

I am a WordPress blogger and would like to tell you about you on my YouTube channel and Telegram channel.. If you have an affiliate link? <https://t.me/UE_WordPress>

Why can't my bot respond when I have it in a group or some channel on Telegram??

I am on a paid plan which states that I should have slack integration. I created my bot, installed the botsonic app in slack, added the API key in as described in the docs, but when I go to use it, I get a message in slack from botsonic that says "You do not have access to API, please upgrade your plan to use the API"