Botsonic's Advanced AI Analytics Pack gives you the tools to understand your audience, improve your chatbot's performance, and keep those conversations flowing smoothly. By tapping into these features, you can foster genuine connections with your audience, improve satisfaction levels, and align your chatbot's efforts with your business objectives. It's about making conversations count and ensuring every interaction leaves a positive impression.

NOTE: Access to this feature varies based on the specific plan you have chosen

Why it's essential

• Get to Know Your Audience Better: You can see where your chatbot is making waves around the world and how people are feeling when they interact with it. Knowing this helps you personalize responses and keep your audience engaged.
• Fine-Tune Your Content: Discover what topics people are most curious about and where your chatbot might be coming up short. By knowing what's popular and what needs improvement, you can keep your content fresh and helpful.
• Keep Users Coming Back: By figuring out which FAQs are hitting the mark and tweaking those starter questions to grab attention, you can keep users engaged and coming back for more.
• Make Smart Moves with Data: Get the scoop you need to make smart decisions about your chatbot. Whether it's adjusting your approach, targeting new areas, or just making tweaks, you'll have the insights to do it right.

How to access the advanced analytics dashboard

1. Access the Bot you want to view from your Dashboard. To access the Dashboard, click [Home] from the left hand side menu, click on a Bot to open it. If you haven't created a Bot yet, read this Quick Start Guide

2. Click the [Analytics] tab

   

3. Select a timeline

   

Basic Analytics

Trend Graph: Total Users, Chats, Resolution Rate

• Total Users - total recorded users captured through the built-in user form within the chosen timeline
• Total Chats - number of chats or conversations with users within the chosen timeline (inclusive of multiple chats from a single user)
• Resolution Rate - Number of tickets marked as resolved through the post-chat feedback form within the chosen timeline

Pages with highest bot engagement

Understanding which pages users interact with the most enables you to fine-tune the user experience. By focusing on these high-engagement areas, you can prioritize improvements or updates to these pages to ensure they provide the best possible experience for your audience. Additionally, this data serves as a compass for decision-making for creating new content, updating existing materials, or refining messaging to better align with user interests and preferences.

Resolutions

Tracking resolutions is essential for verifying the accuracy and helpfulness of your chatbot's responses to user queries. By examining resolution outcomes, you can pinpoint any instances of incorrect or incomplete information provided by the chatbot and take corrective measures. Moreover, this data allows you to gauge user satisfaction levels, identify trends impacting satisfaction, and tailor your chatbot's capabilities and content to better meet user needs and preferences.

Popular FAQs

Tracking popular FAQs offers several benefits that directly impact your audience. It helps understand their needs better, ensuring their common questions are addressed effectively and enhancing their satisfaction. Additionally, by focusing on addressing frequently asked questions, you can streamline your customer support processes, reduce response times, and improve overall operational efficiency.

Starter Questions

Starter questions set the tone for the entire interaction with the chatbot. By tracking their effectiveness, you can ensure that your users are greeted with relevant and engaging prompts. Understanding which questions prompt the most interaction allows for refinement and optimization to enhance user engagement and retention.

Advanced Analytics

Locations

Understanding users' geographical locations enables chatbots to offer personalized experiences by delivering content relevant to their region, such as local events or services. Additionally, location data enhances businesses' marketing strategies, allowing them to target their efforts more effectively to specific geographic areas. For global enterprises, this insight is invaluable for informing expansion plans and localization efforts to ensure relevance and accessibility across diverse markets.

Sentiment Analysis

Sentiment analysis helps you identify and prioritize customer issues or complaints by assessing the intensity of sentiment expressed. This enables you to respond promptly and proactively address concerns, ensuring a positive customer experience. Moreover, sentiment analysis allows you to prioritize features or enhancements that align with your users' needs and preferences, while also providing insights to gauge audience reactions and adjust marketing strategies accordingly.

Click [View Chats] to be directed to your bot's inbox, where you can view all chats filtered by sentiment.

Unanswered Queries

Identify knowledge gaps and improve your bot's effectiveness by reviewing unanswered queries. Enhance your knowledge base to ensure your bot delivers accurate responses consistently.

• Click the dropdown in the top right corner of the widget to filter by query.
• Click the 3-dot icon to display the [Add to Answer] button, allowing you to save a response for the query in your sources section.

• Hover over an unanswered query to view AI's reasoning for categorizing it as unanswered

Popular Topics

Stay informed about user interests and preferences with our analytics tracking. Discover the most engaging topics and queries posed to your chatbot, enabling you to align your content with user expectations.

Click on a topic to be directed to your bot's inbox, where you can view all chats filtered by that topic.

Alternatively, you can filter chats by topic from your bot's inbox. Just click the [Filter] icon to display the filter settings. You can filter by sentiment and/or topic.

👉

Note: Analytics tracking begins upon purchase, with historical data unavailable. Popular Topics and Unanswered Queries data are refreshed daily at 12 AM UTC to provide the most up-to-date insights.