Zendesk Support Integration
Learn how to enable your chatbot to submit a ticket to your Zendesk account
This integration allows your users to submit a ticket to your Zendesk account through your Botsonic chatbot
Step 1 - Connect and Install
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Navigate to your Botsonic Dashboard by clicking on [Home] from the left hand side menu. Then click and open the Bot you want to connect. If you haven't created a Bot yet, read this Quick Start Guide.
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Click [Integrations] from the left hand side menu, then click [Apps]
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Look for the [Zendesk] integration. Click [Connect], then click [Install]
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Go to [Installed apps], then click [Setup Now] on the Zendesk integration
- Click [Connect] on the Zendesk dialogue box
- Then click [Allow]
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Enter your zendesk subdomain, then click [Continue]
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Enable the [Create support ticket] toggle, then select an [Assignee] from the dropdown list.
Step 2 - Test the Integration
Note: Make sure your Botsonic chatbot is trained with an uploaded file or FAQ that answers the question/message that you're posting
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Engage with your Botsonic chatbot, eg. "I need support," then click the [Create a support ticket] button.
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The chatbot will ask you to provide your name and email address.
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Go to your Zendesk account and search for the newly created ticket
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Open and respond to the ticket.
To disconnect or delete the Zendesk integration
Go to the chatbot's Integration Page > Apps > Installed Apps, then click the [trash] icon to disconnect the integration.
Updated about 1 month ago