Zendesk Support Integration

Learn how to enable your chatbot to submit a ticket to your Zendesk account

This integration allows your users to submit a ticket to your Zendesk account through your Botsonic chatbot

Step 1 - Connect and Install

  1. Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide.

  1. Click [Integrations] from the left hand side menu, then click [Apps]

  1. Look for the [Zendesk] integration. Click [Connect], then click [Install]

  1. Go to [Installed apps], then click [Setup Now] on the Zendesk integration

    • Click [Connect] on the Zendesk dialogue box
    • Then click [Allow]

  1. Enter your zendesk subdomain, then click [Continue]

  1. Enable the [Create support ticket] toggle, then select an [Assignee] from the dropdown list.

Step 2 - Test the Integration

Note: Make sure your Botsonic chatbot is trained with an uploaded file or FAQ that answers the question/message that you're posting

  1. Engage with your Botsonic chatbot, eg. "I need support," then click the [Create a support ticket] button.

  1. The chatbot will ask you to provide your name and email address.

  1. Go to your Zendesk account and search for the newly created ticket

  1. Open and respond to the ticket.


To disconnect or delete the Zendesk integration

Go to the chatbot's Integration Page > Apps > Installed Apps, then click the [trash] icon to disconnect the integration.