Consent Agreement

To ensure compliance with policies like GDPR, you can create and integrate a custom consent and privacy popup when a chat is initiated.

This integration automatically displays a consent agreement message with an acceptance button when a user initiates a conversation. The user must agree before proceeding to interact with the chatbot. This ensures you are in compliance with policies like GDPR.

Step 1 - Connect & Install

  1. Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide.

  1. Click [Integrations] from the left hand side menu, then click [Apps]

  1. Look for the [Consent Agreement] integration. Click [Connect], then click [Install]

Step 2 - Customize the Consent Agreement Form

  1. Go to [Installed apps], then click [Setup Now] on the Consent Agreement integration

  1. By default, a GDPR Consent Agreement Template is already added on the settings. Simply click the [edit] icon and customize the message as you see fit. Otherwise, you can click the [Add new] button to create a new consent agreement form from scratch.

  1. Edit and customize the following fields on the agreement form, then click [Save]

    • Title: Enter a name for the consent form
    • Country: Select countries where the consent is applicable, click the [x] icon to remove it from the list. Note: If you're testing it, make sure your country is selected.
    • Message: Customze the message you want to be displayed on the form

Step 3 - Enable & Test

  1. Click the [Enable] button

  1. Initiate a conversation with the chatbot. You should see the consent agreement message with the accept button displayed on the chat interface.


To disable or disconnect the Consent Agreement integration

Go to the chatbot's Integration Page > Apps > Installed Apps, click the [trash] icon to disconnect the integration