How to Collect Data with a USER FORM
User forms provide a structured way for the chatbot to collect information from users. Instead of relying on free-form text input, user forms guide users to provide specific details in a predefined format.
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Here are some use case examples where user forms may be used:
- Customer Support - for reporting issues or bugs or to seek assistance.
- Lead Generation - for capturing lead information, include name, contact details, company name, and specific details about the user's interest or needs.
Step 1 - View the Bot Settings
Navigate to your Botsonic Dashboard by clicking on [Home] from the left hand side menu. Then click and open the Bot you want to connect. If you haven't created a Bot yet, read this Quick Start Guide.
Access to this feature varies based on the specific plan you have chosen.
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Step 2 - Customize the form fields
- Go to [Settings], then click [User form]
- By default, a name and an email field is pre-set with the chatbot.
- Check/uncheck the box to make the field mandatory
- Edit the [field label] to customize the text displayed on the chatbot
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Click [Add new] to add additional fields (email ID, phone number, text)
Step 3 - Save and show the form on the chatbot
- Click [SAVE] for any changes you've made.
- Toggle ON, then [SAVE]
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You can enable/disable Captcha
User Form Responses
You can view and download user form responses from the chatbot's [Inbox]. Read this step by step guide on how to View User Form Responses
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Updated 7 months ago