Step 1 - Get the Botsonic Google Chat URL

1. Navigate to your Botsonic Dashboard by clicking on [Home] from the left hand side menu. Then click and open the Bot you want to connect. If you haven't created a Bot yet, read this Quick Start Guide.

   

2. Click [Integrations] from the left hand side menu, then click [Apps]

   

3. Look for the [Google Chat] integration. Click [Connect], then click [Install]

   

   
   

4. Go to [Installed apps], then click [View Details] on the Google Chat integration box. Copy the URL to your clipboard (you will need it in the next step)

   
   

Step 2 - Integrate with Google Chat

1. Create a New Project in Google Cloud

   • Visit https://console.cloud.google.com/projectcreate
   • Enter a project name, select an organization, and location, then click [Create]
   
   

2. Search for "Google Chat API" from the search bar, then select it.

   

3. Click [Enable]

   
   

4. Click the [Configuration] tab

   • Enter the required [Application info] fields

     
   
   

   • Select App URL, then paste in the Botsonic Google Chat URL

     
   
   

   • Check the option to receive one-toone messages

     

   • Set the visibility settings, the click [Save]

     
   
   

Step 3 - Test the integration

Note: Make sure your Botsonic chatbot is trained with an uploaded file or FAQ that answers the question/message that you're posting

1. Log into your Google Workspace email account

2. Click the [chat] icon on the left hand side menu to access Google Chat

3. Click [New Chat], then search and select the "Botsonic" chatbot that you created

   
   

4. Engage with the chatbot

   

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To delete or disable the Google Chat integration

Go to the chatbot's Integrations Page > Apps > Installed Apps, then click the [trash] icon to delete the integration.