Google Chat Integration

Learn how to integrate your Botsonic chatbot with Google Chat

Step 1 - Get the Botsonic Google Chat URL

  1. Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide.

  1. Click [Integrations] from the left hand side menu, then click [Apps]

  1. Look for the [Google Chat] integration. Click [Connect], then click [Install]

  2. Go to [Installed apps], then click [View Details] on the Google Chat integration box. Copy the URL to your clipboard (you will need it in the next step)

Step 2 - Integrate with Google Chat

  1. Create a New Project in Google Cloud

  1. Search for "Google Chat API" from the search bar, then select it.

  1. Click [Enable]

  2. Click the [Configuration] tab

    • Enter the required [Application info] fields

    • Select App URL, then paste in the Botsonic Google Chat URL

    • Check the option to receive one-toone messages

    • Set the visibility settings, the click [Save]

Step 3 - Test the integration

Note: Make sure your Botsonic chatbot is trained with an uploaded file or FAQ that answers the question/message that you're posting

  1. Log into your Google Workspace email account

  2. Click the [chat] icon on the left hand side menu to access Google Chat

  3. Click [New Chat], then search and select the "Botsonic" chatbot that you created

  4. Engage with the chatbot


To delete or disable the Google Chat integration

Go to the chatbot's Integrations Page > Apps > Installed Apps, then click the [trash] icon to delete the integration.