Step 1 - View the Bot Settings

Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide.

Step 2 -View Chats

Go to the [Inbox], then click [Chats]
You'll see the list of chats listed vertically on the left side of the page, tap one and you'll see the entire chat conversation.

Filter Chats

Click the [filter] icon and select from the filter options
You can filter chats by recent first, negative issues, or positive issues

View Positive and Negative Feedback

Users can give thumbs up/down on any response from the chatbot or when they end the chat conversation.

Positive feedback will show a [green check] on the chat

Negative feedback will show a [red x] on the chat

Create an FAQ from a Chat Message

If you encouter a conversation where the chatbot may have provided insufficient information, you can either update or add SOURCES, or you can create an FAQ directly from the chat message.
Frequently Asked Questions or FAQs are designed to address common questions and are typically presented in a question-and-answer format. Read this article to learn more about Uploading FAQs

Click the [3-dot] icon, the click [Add to FAQs]

Enter the answer, then click [SAVE]

Block an IP Address

If a user should be blocked from submitting any new chats and interacting with your chatbot, click [Block IP] from the conversation panel in the Inbox > Chats.

Export chat data

Click [Export all data] from the top right corner of the page

You can select a period or duration (today, yesterday, last week, last month) and your preferred format (xlsx, csv, json)

Step 3 - View Users

Go to [Inbox], then click [Users]
These are form responses captured from the built-in user form. Read this article about How to Collect Data with a USER FORM
You can also export all the responses into an CSV file.