How to Add STARTER QUESTIONS for Your Chatbot

Starter questions are specific messages or questions floating above the chat icon on the website.

  • Starter questions help initiate a conversation or engage the user.
  • By starting with a specific question or message, the Chatbot can guide the conversation in a particular direction providing more accurate and helpful responses.
  • We recommend 3 starter questions, more than that may cause user fatigue and a risk of overwhelming the user.

Step 1 - View the Bot Settings

Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide.

Step 2- Create a Starter Question

  1. Go to [Settings], then click [Starter questions]

  2. Click [Add new starter question]

  1. Enter a question and answer on the space provided, then hit [SAVE].

  1. Click [Add new start question] to add another question


To edit or delete the question

  • Click the [edit] icon to make changes
  • Click the [trash] icon to delete the question

Step 3 - Arrange the questions in the order you want them displayed

Drag and drop the question in the position you'd like the question to be displayed on the chatbot.