How to Add STARTER QUESTIONS for Your Chatbot
Starter questions are specific messages or questions floating above the chat icon on the website.
- Starter questions help initiate a conversation or engage the user.
- By starting with a specific question or message, the Chatbot can guide the conversation in a particular direction providing more accurate and helpful responses.
- We recommend 3 starter questions, more than that may cause user fatigue and a risk of overwhelming the user.

Step 1 - View the Bot Settings
Navigate to your Botsonic Dashboard by clicking on [Home] from the left hand side menu. Then click and open the Bot you want to connect. If you haven't created a Bot yet, read this Quick Start Guide.

Step 2- Create a Starter Question
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Go to [Settings], then click [Starter questions]
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Click [Add new starter question]
- Enter a question and answer on the space provided, then hit [SAVE].

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Click [Add new start question] to add another question
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To edit or delete the question
- Click the [edit] icon to make changes
- Click the [trash] icon to delete the question
Step 3 - Arrange the questions in the order you want them displayed
Drag and drop the question in the position you'd like the question to be displayed on the chatbot.

Updated 10 months ago