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How to Configure Your BOT SETTINGS

Learn how to set the length of responses, set multilingual support, select an AI model, send email transcripts and follow up questions, limit messages, and block users with masked IPs.

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Step 1 - Access the Bot Settings

  1. Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide


  1. Click [Settings] from the left hand side menu



Step 2 - Configure the General Bot Settings

Click [Settings], then click the [General] tab

  1. Give your Bot a name (for internal reference)
  2. Give your Bot a Description (for internal reference)

Step 3 - Configure the AI Model

Click [Settings], then click [Model]

  • AI models differ in their quality when it comes to analyzing, extracting, summarizing, and otherwise using textual information to generate output that resembles human language.
  • Note: GPT-3.5 is available for all plans, access to other AI Models depend on the plan you choose.


Step 4 - Configure the Bot's Messages

Click [Settings], then click [Messages] to customize and fine-tune the message settings of your bot


Response Length


You can configure your Bot to reply with short, medium, or long responses.

  • Short responses are brief and concise, providing quick answers

  • Medium responses offer more detail and explanation without being overly lengthy.

  • Long responses are comprehensive and detailed, often delving into thorough explanations or providing extensive information.

Suggest Follow Up Questions

When enabled, the chatbot will suggest 2 new follow up questions based from your knowledge SOURCES. Read more about How to Upload Training SOURCES for Your Bot



Show Source references with the chatbot's response

  • You can set your ALL uploaded data Sources to be shown as a reference on your chatbot's responses.



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IMPORTANT: This setting overrides the individual source visibility settings from the [Sources] section where you uploaded your Files and Links.

To learn more about Sources, read this article on How to Upload Training SOURCES for Your Bot


Post chat feedback

  • The Bot can show/hide a post chat feedback popup. When enabled, the pop-up is displayed when the user ends the chat.



  • Feedback can be viewed in the [Inbox]. Read this article to learn more about Viewing Chat Messages and Post Feedback Chat


Multilingual Support

  • When disabled, you can select one specific language for bot responses


  • When enabled

    • Whenever a user engages in any supported language, the bot will respond with the same language.

    • To see display the list of supported languages, click [Disabled]


Message shown when no Source is added

Enter a custom message to display if your Bot is still yet to be trained. Read this step by step guide on How to Upload Training SOURCES for Your Bot


Message shown when there is a Server Error

Enter a custom message to display if the Bot fails to respond due to a server error.



Step 5 - Configure the Bot's Email Setup

Click [Settings], then click [Email setup] to enable sending transcripts and support email addresses


Send Email Transcript

  • When enabled, a transcript of the conversation will be automatically emailed to the user when the user exits the chat / conversation.

  • IMPORTANT: The USER FORM feature must be enabled to make this work. Read more about How to Collect Data with a USER FORM



Add a Main Customer Support Email Address

In case the Bot is unable to provide the user with the answer they are looking for, and the user prefers to send a message directly to an email address, the Bot can refer a specific email address to contact the customer service team.


Based on the chat context, Botsonic can detect which is the ideal role/email to provide

Based on the chat context, Botsonic can detect which is the ideal role/email to provide


Add Support Emails

You can assign an email address for different roles.

  • Sales Support
  • Operations Support


Step 6 - Configure Bot's Usage Limits

Click [Settings], then click [Usage Limit]

To avoid abuse,

  • Set a limit on the number of messages sent per user.

  • Set a daily, weekly, or monthly limit per user.

  • Set a warning message when the limit exeeds



Step 7 - Configure the Security Settings of the Bot

Click [Settings], then click [Security]


Bot Rate Limit

Set end-user API rate limit per miniute. Maximum rate limit is 300 per minute


Access for Users with Masked IPs

When enabled, users with masked IPs will not be able to interact with the chatbot


Updated 3 months ago