How to Customize the APPEARANCE of Your Chatbot

Learn how to personalize or add branding to the look and appearance of your chatbot

Step 1 - Access the Bot's Appearance Settings

  1. Go to your "Your Bots" Page and click on a bot. If you haven't created a Bot yet, read this Quick Start Guide

  1. Click [Appearance] from the left hand side menu

Preview the look of your chatbot


You can preview the look of your chatbot in real time as you make changes

The preview pane is located on the right-hand side of the page.

Step 2 - Personalize the look and feel of the chatbot

Company Name

Enter your company name or any name you'd like to appear on the Bot's interface.


Enter a customized message for your bot's subheading

Company Logo

Upload your company logo

Bot Avatar

Upload an avatar for your bot

Accent Color

Select an accent color

You can also select an accent color from the color picker or enter a hex code

Widget icon

Select an icon for the chat widget

Widget Position

Select left or right for the widget position on your website's screen

Input Placeholder

Enter a message to be displayed as an input placeholder on the chatbot

Weclome Message

  • Enter a customized welcome message that will be displayed to users when they start engaging with the Bot
  • Toggle OFF to disable

Show/hide Botsonic's branding


Hiding Botsonic's branding is an add-on

To activate, please go to your Plans and Billing page to switch ON this add-on.

Widget is Open by Default

Select a setting to open/close the widget by default

Step 3 - Save your changes

Click [Save changes]